FAQ

Order Status

Has my order shipped?

When your order has been shipped you will receive an email confirming that your order has been shipped. This will usually be within two business days of you sending the order.

My order never arrived.

Please check our expected delivery times. If your order has still not arrived by the latest date expected please contact us orders@enzo.co.nz.

Shipping

How much will shipping cost? How will the order be shipped?

Please click here to see Shipping costs and service details.

When will my order ship?

When you place your order with ENZO Nutraceuticals you will receive a confirmation email that confirms you have successfully place your order. Your order will be sent within two business days of receiving this confirmation email. When your order has been shipped you will receive another email confirming that your order has been shipped.

My Account

How do I create an account?

Medical practitioners and wholesalers only may create an account. Please apply for an account online. All accounts require approval by ENZO Nutraceuticals before they are activated – this may take up to 48hrs.

I’m a Practitioner/Wholesaler can I buy online at wholesale rates?

Yes, but you must first create an online account and this must be approved by ENZO Nutraceuticals before it can be used. The account approval process will usually take up to 48 hours.

I forgot my password.

Please contact us so that we can reset your password.

What is your return policy?

If you are not completely satisfied with your purchase from ENZO Nutraceuticals please contact us to discuss what we can do to remedy the problem. Unopened product in original condition may be returned within 3 days of receipt. All shipping costs are the responsibility of the purchaser. Refunds for the value of the returned product will be issued after inspection by ENZO Nutraceuticals.

International

Do you ship to my country?

In principle ENZO Nutraceuticals Ltd will send orders to all countries listed in the drop down menus. However, if you live outside the following countries/regions: New Zealand, Australia, Japan, USA, and Canada please check that the regulations of your country will allow you to import our products.

Customs and Import Taxes

All international customers please note: any customs charges and import taxes incurred are the responsibility of the customer.

Guarantees

We guarantee all our products have been formulated to be safe, efficacious, are backed by good scientific evidence, and are made in New Zealand.

Privacy Policy

Please see our privacy policy here.

Pricing and Billing

What are my payment choices?

ENZO Nutraceuticals accepts Visa, Mastercard, and American Express credit cards.

Do I have to pay sales tax?

If you are a New Zealand customer 15% GST will be added to your order. International customers with not be charged sales tax.

I have a question on my charges.

Please contact us.

I need a copy of my receipt/invoice.

An invoice will be sent with your order.

When will my credit card be charged?

Your card will be charged in real time when you place your order.

Additional Support

How do I contact you?